Refund policy
Last updated: September 29, 2026
You can return your Race Code order within 14 days of receiving it, without giving a reason. Here’s how it works.
WHO SELLS TO YOU
Purchases on race-code.com are made from ALPA RACING USA LLC, doing business as Race Code. Address: 406 Ninth Ave, Suite 206, San Diego, CA 92101, United States. Email: support@race-code.com. Orders to Spain and the rest of the European Union generally ship from our logistics centre in Alaquàs (Valencia, Spain).
YOUR RIGHT OF WITHDRAWAL: 14 DAYS
You have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period ends 14 days after the day on which you, or a person you name (other than the carrier), receive the order. If your order arrives in several parcels, the period runs from the day you receive the last one.
To exercise this right, tell us clearly before the period ends: use the “Withdraw from contract here” button on our website, or email support@race-code.com with your order number. You may use the model withdrawal form at the end of this policy, but you don’t have to. It’s enough to send your notice before the period expires.
SENDING THE ITEMS BACK
Send the items back without undue delay and no later than 14 days after telling us you’re withdrawing. The deadline is met if you send them before those 14 days have passed.
We’ll reply by email with the return address and instructions. Orders shipped from Spain are returned to our logistics centre in Alaquàs (Valencia, Spain); orders shipped from the United States, to our US warehouse.
You pay for return shipping, unless the item is defective, arrived damaged or isn’t what you ordered.
CONDITION OF THE ITEMS
You can try the items on as you would in a shop. Please return them unworn and unwashed and, where possible, with their tags and packaging.
We won’t refuse a return made in time because of the item’s condition, but you are liable for any loss in value caused by handling beyond what is needed to check the item (for example, if it has been worn or washed, has stains or odours, or is missing its tags so it can no longer be sold as new). In that case, we’ll deduct that loss in value from your refund and tell you why.
REFUNDS
We’ll refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after the day you tell us you’re withdrawing.
- If you chose a delivery option more expensive than our standard delivery (for example, express), we won’t refund the difference.
- If you return only part of your order, we’ll refund those items plus the proportional share of the standard delivery cost.
- We may wait until we have received the items back, or until you send us proof that you’ve shipped them, whichever comes first.
- We’ll use the same payment method you used for the purchase, unless you expressly agree otherwise, and you won’t pay any fees for the refund. Depending on your bank, it may take a few extra days to show in your account.
SIZE EXCHANGES
If you need a different size, email support@race-code.com within 14 days of delivery with your order number and the size you want. Our drops are limited runs and aren’t restocked (except caps), so exchanges depend on stock. If your size is no longer available, we’ll process a return and refund instead.
DEFECTIVE, DAMAGED OR INCORRECT ITEMS (LEGAL GUARANTEE)
If an item is defective, arrives damaged or isn’t what you ordered, email support@race-code.com with your order number and photos. If the parcel arrives damaged, please let us know within 48 hours of delivery so we can claim with the carrier; this request doesn’t limit your rights.
All our products are covered by the legal guarantee that applies in your country. In the European Union, we are responsible for any lack of conformity that becomes apparent within 3 years of delivery; if it becomes apparent within the first 2 years, it is presumed to have existed at delivery unless proven otherwise.
You can ask us to repair or replace the item. If that isn’t possible (for example, because that limited run has sold out), you can choose between a price reduction and a full refund. All of this is free of charge for you, including shipping.
These rights apply in addition to the right of withdrawal and to any other rights you have under the law of your country.
EXCEPTIONS
The right of withdrawal doesn’t apply to personalised or made-to-measure products, or to sealed goods that aren’t suitable for return for health or hygiene reasons once unsealed after delivery. If a product falls into one of these categories, we’ll say so on its product page before you buy. Sale items have the same rights as any other item.
HOW TO START A RETURN OR EXCHANGE
- Email support@race-code.com (or send us the withdrawal form) with your order number and tell us what you’d like to return or exchange.
- We’ll reply with instructions and the return address.
- Send the items within 14 days of your notice and keep the proof of postage.
- We’ll refund you within the time set out under “Refunds”.
NOT HAPPY WITH OUR ANSWER?
Email support@race-code.com and we’ll review it. You can also contact the consumer authorities in your country or an alternative dispute resolution body.
Nothing in this policy limits the rights you have under applicable consumer law.
MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract)
— To: ALPA RACING USA LLC (Race Code), 406 Ninth Ave, Suite 206, San Diego, CA 92101, United States. Email: support@race-code.com
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
— Ordered on (*) / received on (*):
— Order number (if available):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.